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Malicious people, identifying themselves as representatives of Banco Fibra S.A., are offering personal loans through social networks, WhatsApp, and other means of communication.
We wish to enlighten that we do not carry out operations via WhatsApp, telephone, or e-mail for Individuals, nor do we demand any previous deposits as guarantees, registration, fee, insurance, or deposit as a condition to a loan or financing concession for our clients.
In case of doubts e/or reports, get in touch: + 55 11 4130-7449 or email@example.com
General tips for fraud prevention
Know some measures you can take to prevent scammers to use your data, resources, and accesses.
We don’t send e-mails asking for your Bank’s access credentials (Ex: login, password, and Internet Banking token). Please forward any e-mail or suspect notification to firstname.lastname@example.org , and we will validate the information for you.
In case it’s necessary to use unknown Wi-Fi networks, always prefer those which offer encrypted authentication. This way, you reduce the risks that someone can access or steal your data. Avoid connecting on open and public networks.
Always use strong passwords following the orientations given on our platforms, and don’t use the same password twice.
Have you been a victim of a scam or fraud? Get in touch: + 55 11 4130-7449 or email@example.com
Know the scams
Check some of the most used scams so you don’t suffer from this problem and know how to protect yourself.
According to the Federação Brasileira de Bancos (Febraban), 70% of cases involving financial institutions are related to fake employees and fake customer services.
The scammers get in touch passing as bank’s employees to obtain your confidential data, passwords, and tokens.
They simulate a fake Customer Service through phone calls, with recordings and menus, to make the clients believe they are speaking to Banco Fibra.
See other precautions to protect yourself:
Cases of people being scammed on WhatsApp are more frequent every day. Check some of the most used scams so you don’t suffer from this problem and know how to protect yourself.
The scammer clones the account or number of contact from someone you know and send you a message using their face asking for money for an emergency. The message usually has the baking information so you can deposit the requested value.
How to protect yourself
When you receive a message like this, call the person immediately and confirm before taking any actions. If indeed is a fraud, do not answer the message.
Confirmation code through SMS
You receive a call from a company reporting a problem. To solve it, the scammer requests a code number sent through SMS, which is the security number of your account. When you inform the number, you give the scammer access to your account.
Never confirm information sent to you or inform passwords and other secret data. Instead, read the messages carefully and attentively, and pay attention to the security warnings.
Cases of victims from scams and frauds by loss or theft of mobile devices are more frequent every day.That’s why we have prepared some tips to help protect your data from such an event.
Beware of email requests:
Safety with your data:
In case of loss or theft of a mobile device:
Phishing and hacking breaking into email and internet banking accounts are increasingly common and result in fraudulent financial transactions.
These are some tips to help you protect your accounts if you fall victim to an event like this.
• Suspect links received via email, SMS or WhatsApp, they can be a bait to collect data and infect your computer or cell phone;
• Whenever possible, use known Wi-Fi networks, and prefer networks that offer cryptographic authentication;
• Do not access your e-mail or Internet Banking account from third-party cell phones and computers;
• Whenever possible, have some type of antivirus on your cell phone or computer;
In case you suspect your account has been hacked:
• Get in touch with us so we can analyze the suspicion + 55 11 4130-7440 or firstname.lastname@example.org
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Know the directives about the Policy by clicking here